Return policy

Products can be returned within 14 days after the purchase.

There won't be any refund if the product has been used or washed in the meantime.

The customer who intends to return a product must communicate it through explicit declaration, which can be done via e-mail.

The goods must be returned intact, in its original packaging, complete in all its parts (including price label, packaging material and any documentation and accessory equipment) and with the attached tax documentation.

After the verification that all the steps cited above have been respected, Julie Chic Cashmere, will refund the amount of the products subject to return within a maximum period of 20 days from receipt of the goods.

Remember that the refund will not include the shipping costs incurred for the return and any customs charges, which will remain on the customer.

The customer is responsible for the decrease in the value of the goods resulting from a manipulation different from that strictly necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned products are damaged (for example with a sign of wear, abrasion, scratching, removal of labels, pendants, deformations, etc.), not complete with all their elements and accessories (including labels and tags Unchanged and attached to the product), not accompanied by the instructions/notes/manuals attached, by the original packaging and packaging and by the guarantee certificate, where present, the customer will respond to the decrease of the value of the property, and will be entitled to the refund of the amount equal to the residual value of the product.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014,Julie Chic Cashmere It can suspend the reimbursement until receipt of the assets or until the customer is demonstrated by having sent back the assets to the seller.

Julie Chic Cashmere will refund using the same payment vehicle chosen by the customer during the purchase. In the case of payment made in cash, and if the customer intends to exercise his right of withdrawal, he must provide a Julie Chic Cashmere, by accessing the Contact us section, the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.